Degree & Current Certifications

BS in Computer Science from Azusa Pacific University

VMWare Technical Sales Professional (VTSP)

Previous Certifications

Certified Sonicwall Security Administrator (CSSA)

AppleCare Certified

Windows

Core Operating System, Active Directory, Exchange, DNS, DHCP, Microsoft Office, SNMP, WMI

Linux

Core Operating System, Apache, (S)FTP, iptables, MySQL, DHCPD, Samba, VPN, rsync, DNS/BIND, SNMP, Sendmail, Postfix, CentOS, Red Hat, Debian, systemd, firewalld, Katello, The Foreman, Puppet

Networking

TCP/IP, IPv6, UDP, ARP, Cisco, SonicWALL, Switches (HP, Dell, Netgear, Cisco), HTTP, HTTPS, SSL, SIP, FTP, SNMP, SMTP, IMAP, POP3, MAPI, RIPv2 routing, IPSEC, DNS, DHCP, Multicast, LACP, 802.11 a/b/g/n/ac, 802.1Q VLAN tagging, DSCP and 802.1p QOS, Kerberos, LDAP, RADIUS, TACACS+

Programming

C/C++, HTML, PHP, JavaScript, jQuery, CSS, XML, node.js, SQL, Perl, NSIS, AutoIT, BASH Scripting, Batch Scripting

Available immediately

Experience

NOC Systems Administrator II - 10 Years, 16 Months

Aug 2014 to Present

Panasonic Avionics

HA & Scalability analysis, planning and deployment
Upgrading from Red Hat Enterprise Linux 4 and migrating applications to CentOS 6.5 & 7 servers
Deployment of Puppet, Katello and Foreman (Red Hat Satellite 6) infrastructure used for managing application and configuration of servers from a centralized console
Authoring of Puppet modules (see portfolio for samples)
Application bug fixes/upgrades and core file analysis in C++
Manage storage and backups using our NetApp system
Troubleshoot application issues for 700 Linux server environment
Configure monitoring via Nimsoft and respond to alerts
Deployment of new applications
Experiment with AWS and explore fit for our environment
SQL Database performance analysis (MySQL, MariaDB & database load balancing/HA)

Network Support Engineer II - 1 Year, 7 Months

Jan 2013 to Jul 2014

F5 Networks

Troubleshoot and resolve hardware and software issues on F5's Linux based BIG-IP Local Traffic Manager
Troubleshoot and resolve software issues in F5's Access Policy Manager module (APM) and Local Traffic Manager (LTM)
Advanced networking & troubleshooting (Wireshark, 802.1Q issues, STP loops, LACP issues, asymmetric or n-path routing issues, etc)
Provide F5 customers and partners with a consistently high-quality support experience
Greater than 9 out of 10 customer satisfaction rate ever quarter
Highest case closure rate on my team
Support for Exchange, Lync, Sharepoint, Citrix and VMWare load balancing
Reproduction of customer issues in VMWare lab
Stack trace analysis, core file escalation and management of Product Development case escalations
Product vulnerability assessments and escalation for identified vulnerabilities

NOC Engineer II - 4 Years, 6 Months

July 2008 to Dec 2012

Thrive Networks

Network/Server health monitoring (SNMP and WMI) for hundreds of clients via N-Able and Kaseya management software
Support for Windows, Linux and Mac servers
SonicWALL subject matter expert, deployment and support
Installation of all services for new clients
Configuration and installation of backup appliance by Axcient
E-Mail flow (Exchange) Troubleshooting for McAfeeSaas spam filtering solution
Provisioning of Thrive s managed services for new clients
Custom programming solutions (php and perl) such as web forms/programs and custom monitoring
BASH scripting

Regional Support Technician . 1 Year, 5 Months

Jan 2007 to July 2008

Azusa Pacific University

End User Support
Client workstation diagnostics and repair
Printer troubleshooting
Workstation refreshes and imaging using Ghost
Troubleshooting A/V systems and smart classrooms
Provided full Independent and self-directed service at seven sites located 30 to 130 miles from main campus to clients ranging from directors to faculty and students
Provided service for donor events and other important visitors such as accreditation board representatives and deans

Training & Documentation Manager - 1 Year, 5 Months

Aug 2005 to Dec 2006